McCarthy Stone secures Five Star award for 16th  year in a row

The team at McCarthy Stone is celebrating after being awarded the Five Star customer satisfaction rating by the Home Builders Federation (HBF) for the 16th year running.

It remains the only developer of any size or type to achieve this every year since the survey launched in 2005.

John Tonkiss, the Chief Executive of McCarthy Stone, said: “We pride ourselves on offering the very best service and products to our customers at all times, so we are thrilled to have been awarded the full Five Stars from the HBF once again.

“Our customers have always been at the heart of our business, and this has never been more important than during the last year and through the challenges we have all faced.

“We will continue to ensure that the safety and wellbeing of our homeowners is our utmost priority – and to provide the support they need to live independently as part of a thriving retirement community.”

The Five Star customer satisfaction rating is the highest award any new homes developer can achieve and is awarded when more than nine out of ten customers say that they would recommend a company to a friend.

This independent annual survey questioned 541 McCarthy Stone customers who had brought their homes in 2020.

The award recognises McCarthy Stone’s commitment to maintaining consistently high standards of build quality and delivering excellent customer service long-term, in particular the developer’s commitment to guiding home buyers through the purchasing process, including the provision of post-sales support.

Stewart Baseley, executive chairman at the Home Builders Federation, said:

“The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90 per cent of its customers.

“The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer.

“That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement.

“The industry remains committed to maintaining the significant progress of recent years and fully supports moves to put an independent New Homes Ombudsman in place to strengthen customer protections and continue to drive up standards.”

It’s about building communities

One of the greatest benefits of being a McCarthy Stone homeowner is becoming part of a community of individuals; sharing new experiences, making new friends and enjoying new adventures.

With contemporary retirement developments in over 200 locations across the UK, there is bound to be the perfect McCarthy Stone home near you.

Find a property you’ll love and make a private appointment to view.

McCarthy Stone is the UK’s leading developer of retirement communities offering properties to rent or for sale.

For more information, please visit McCarthy Stone.